Orders for physical test materials should be placed at least six weeks before the testing dates. This allows adequate time for shipping, checking materials upon receipt, and providing in-service prior to testing. Please allow at least 21 calendar days from the date of your order for receipt of materials.

Orders placed after 1 PM Central will not be processed until the next business day, even if expedited shipping is selected. Please factor this into your choice of shipping speed.

Materials are usually shipped by UPS®. All orders within the continental U.S. will be shipped standard ground delivery. Next Day and/or Second Day Air shipping are available upon request, except for orders placed online. Test results will be shipped standard ground delivery. A shipping service fee is prepaid and added to the invoice and cannot be billed to a third-party carrier’s account.

Rush orders with short timelines will be shipped by the most efficient means needed to meet the date requested and must be authorized by, and will be charged to, the purchaser. Check all shipments for accuracy as soon as they are received.

All claims relating to any shipment and/or applicable invoice and/or merchandise must be made in writing within 45 days of the date of invoice. When reporting discrepancies, include name of purchaser, shipping address, billing address if different, purchase order number and date and a description of the order. Also provide the invoice number and date if available.

Review our full Terms and Conditions of Sale for complete details.